Economically Delivering the Right Mix of Lean, Six Sigma and Business Process Management
My colleagues and I have written about this subject from several angles I want to start bringing it togetter. In my post On Demand Performance Improvement and Lynn Monkelien’s, Senior Director of Enterprise Learning at the Apollo Group and SSQ guest blogger, post entitled Pull Learning in Business Process and Performance Improvement we discussed how to break the paradigm of training inefficiencies. This was further supported in my white paper entitled On Demand Performance Improvemnt – Traditional Training Meets Social Media which is available on our website’s home page in the “spotlight” section. Then my colleague, Eric Harris wrote Back to Basics where he introduced the various foundation aspects of Yellow Belt, Lean and Business Process Management. Since then there have been numerous posts on each of these subjects.
Together we are all describing a new training paradigm that is emerging where with our clients we not only making better use of technology and social media standards but also of a contemporary and robust library of materials and broad capability of personnel to meet the contemporary needs of organizations. Specifically, with so much pressure on costs and the limited availability of company personnel’s time, its not surprising that most companies are looking hard at how and what they delivery to their workforce. The key is to define what is needed nothing more and nothing less…in terms of both content and exposure. And that is done by matching the depth of training to the problems the organization seeks to address and putting the information into the users hands in as many low cost forms as possible as close to the actual application as possible.
And here are some questions to ask when considering how to get the chosen information to the user:
* What sort of time is available from the targeted personnel? Can they spend a day in a classroom or is thier time limited to hours per day or per week? Will targeted candidates be in different locations or at one facility?
* Do you know exactly what thier problems require or will it evolve over time?
* Are they comfortable with technology and social media?
Here are some factors to consider when asking what training and coaching is needed:
* Are you addressing manufacturing, engineering or transactional processes? In factories and laboratories where much of the improvement activity may focus on equipment, techniques such as Gauge R&R, Process Capability, Setup Reduction, Total Productive Maintenance and perhaps even Design of Experiments are invaluable. But in transactional businesses, they can be substituted with more impactful subjects.
* Are you dealing with high-volume repetitive processes? Much of the Lean training can be simplified and reduced if you are not. Value Stream Mapping, for example, can be covered at a more general level.
* What is the objective and the environment? Are you attempting to remove defects or reduce cycle time? If you seek to reduce errors in a financial services company, the focus is on process analysis so Pareto Charts, Run Charts and the like, which are quick and easy to teach, become the focus.
The point is that you have choices. You can follow a fairly standardized prescription for Lean Six Sigma training as described through the classic belt definitions or you can tailor your training to unique needs. At the same time, you can perform standard instructor lead training or you can use various communication tools that leverage technologies and social media standards.
I have one note of caution if you cut the content or instructor interaction too far, the price for the mistake doesnt immediately show itself during the training. Problems evidence themselves once the training is well underway or completed. And the problems might be that projects get delayed, more coaching is needed to complete high value projects or certified candidates fail in follow-on projects. The result is a general loss of confidence emerges for the whole process. By the time you discover your mistake, the effort is deemed a failure. We dont say this to scare you into overbuying or overdesigning. We believe the answer is to monitor the situation closely and maintain flexibility in both the training and support. It is in this reaction time that modular content and flexible, technology enabled support tools and methods really make a difference.
If you would like to discuss this emerging model, contact me.