Comments for Qualtec's Business Performance Improvement Blog http://blog.ssqi.com Practical Business Process and Performance Improvement information, for today's business operating environment Sun, 29 Jan 2012 20:37:14 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Process Improvement Goes Back to the Basics for Many… by Ricardo http://blog.ssqi.com/2011/03/18/basic-process-improvement-approaches-and-tools/comment-page-1/#comment-7212 Ricardo Sun, 29 Jan 2012 20:37:14 +0000 http://blog.ssqi.com/?p=63#comment-7212 I agree, we need back to simple tools. But, first of all: work on People + look for results, then apply what can work in your environment. Later, you can go ahead. It's my opinion. Nice note!!! I agree, we need back to simple tools. But, first of all: work on People + look for results, then apply what can work in your environment. Later, you can go ahead. It’s my opinion. Nice note!!!

]]> Comment on Business Process and Performance Improvement – Strategic Initiatives to Tactical Actions? by Self Improvement And Success | Self Help Now http://blog.ssqi.com/2011/02/08/business-process-and-performance-improvement-strategic-initiatives-to-tactical-actions/comment-page-1/#comment-6731 Self Improvement And Success | Self Help Now Wed, 11 Jan 2012 13:31:43 +0000 http://blog.ssqi.com/?p=863#comment-6731 [...] for self improvement, we increase our chances to head to the road of success. Written by avray I remember watching Patch Adams – its my favorite movie, actually. Its one great film that will h...he decided to seek for medical attention and voluntarily admitted himself in a psychiatric ward.  [...] [...] for self improvement, we increase our chances to head to the road of success. Written by avray I remember watching Patch Adams – its my favorite movie, actually. Its one great film that will h…he decided to seek for medical attention and voluntarily admitted himself in a psychiatric ward.  [...]

]]> Comment on Service Design vs. Product Design – 5 Key Differences by Mike Stafford http://blog.ssqi.com/2011/12/19/service-design-vs-product-design-difference/comment-page-1/#comment-6122 Mike Stafford Mon, 19 Dec 2011 13:06:00 +0000 http://blog.ssqi.com/?p=1074#comment-6122 John, I like this topic. As you point out, there certainly is a gap in the understanding and use of the correct design process for services. I believe it mostly comes down to your first comparison - tangible vs. intangible. Good Six Sigma practitioners usually welcome the tangible (easily measurable) projects but shy away from the abstract. --Mike John,

I like this topic. As you point out, there certainly is a gap in the understanding and use of the correct design process for services. I believe it mostly comes down to your first comparison – tangible vs. intangible. Good Six Sigma practitioners usually welcome the tangible (easily measurable) projects but shy away from the abstract.

–Mike

]]> Comment on Service Design – Service Blueprinting and Tollgates add Much-needed Structure …. by Service Design vs. Product Design - 5 Key Differences | Qualtec's Business Performance Improvement Blog http://blog.ssqi.com/2011/12/07/service-design-service-blueprinting-and-tollgates%e2%80%a6/comment-page-1/#comment-6120 Service Design vs. Product Design - 5 Key Differences | Qualtec's Business Performance Improvement Blog Mon, 19 Dec 2011 12:12:34 +0000 http://blog.ssqi.com/?p=1062#comment-6120 [...] for a service.  Basics are retained but new elements must be introduced or emphasized.  In a recent blog post, I point out how the basic principle of tollgates must be retained but mapping becomes the [...] [...] for a service.  Basics are retained but new elements must be introduced or emphasized.  In a recent blog post, I point out how the basic principle of tollgates must be retained but mapping becomes the [...]

]]> Comment on About by Jim Sutton http://blog.ssqi.com/about-2/comment-page-1/#comment-5287 Jim Sutton Tue, 15 Nov 2011 21:44:06 +0000 http://blog.ssqi.com/?page_id=32#comment-5287 just wondering.... do you support the upload of pictures to give a representation of the commentors? just wondering…. do you support the upload of pictures to give a representation of the commentors?

]]> Comment on Compliance – A Driver for Business Process Management and Improvement? by Jim Sutton http://blog.ssqi.com/2011/10/27/compliance-process-management-process-improvemen/comment-page-1/#comment-5286 Jim Sutton Tue, 15 Nov 2011 21:21:46 +0000 http://blog.ssqi.com/?p=1008#comment-5286 Good thought process, Eric, especially during this time of fiscal constraint and increasing challenge, when so many more are recognizing process as a key element of improving, if not surviving. Yes, it's working smart, which requires being proactive and making informed decisions (which usually won't happen unless there is enlightened leadership). Process can be viewed as a way of formalizing the requisite controls. I see compliance as a catalyst for process improvement largely because of the strength of the compliance customers. Good thought process, Eric, especially during this time of fiscal constraint and increasing challenge, when so many more are recognizing process as a key element of improving, if not surviving.

Yes, it’s working smart, which requires being proactive and making informed decisions (which usually won’t happen unless there is enlightened leadership).

Process can be viewed as a way of formalizing the requisite controls. I see compliance as a catalyst for process improvement largely because of the strength of the compliance customers.

]]> Comment on Service Innovation Points of Differentiation by Jim Sutton http://blog.ssqi.com/2011/11/15/service-innovation-points-of-differentiation/comment-page-1/#comment-5283 Jim Sutton Tue, 15 Nov 2011 19:48:09 +0000 http://blog.ssqi.com/?p=1032#comment-5283 Process design capabilities can be "built up" by companies that need/require them, or by service companies seeking to sell them. It can be viewed as finding a balance between skills and complexity. From the perspective of the company needing the process(es), the best process skilled people usually aren't the ones that know the specific business complexities. Making it easy for companies to rationalize this "make versus buy" decision can be a significant differentiator for the service provider. Process design capabilities can be “built up” by companies that need/require them, or by service companies seeking to sell them. It can be viewed as finding a balance between skills and complexity. From the perspective of the company needing the process(es), the best process skilled people usually aren’t the ones that know the specific business complexities. Making it easy for companies to rationalize this “make versus buy” decision can be a significant differentiator for the service provider.

]]> Comment on Service Innovation and Service Delivery – Together but Apart …. by david k waltz http://blog.ssqi.com/2011/11/11/service-innovation-and-service-delivery-1/comment-page-1/#comment-5180 david k waltz Fri, 11 Nov 2011 15:40:16 +0000 http://blog.ssqi.com/?p=1020#comment-5180 "unmet VOC for which the customer has not contracted as they currently are doing it themselves or have other vendors doing it" I would also add "nobody doing it" as a possibility, ala Henry Ford's famous quote "if I asked customers what they wanted, they would tell me 'a faster horse'" “unmet VOC for which the customer has not contracted as they currently are doing it themselves or have other vendors doing it”

I would also add “nobody doing it” as a possibility, ala Henry Ford’s famous quote “if I asked customers what they wanted, they would tell me ‘a faster horse’”

]]> Comment on Lean Process Improvement / Lean Enterprise – A Key Element of a Pay-as-you-Go Approach by Gururaj http://blog.ssqi.com/2011/09/22/lean-process-lean-enterprise-a-pay-as-you-go-approach/comment-page-1/#comment-4956 Gururaj Mon, 31 Oct 2011 11:11:59 +0000 http://blog.ssqi.com/?p=229#comment-4956 I am pursuing research in the area of quality initiatives likelean. I want to know the various sub parameters that affect a company's financial, operational, competitive and employee performance. Do you know from where can I access such metrics? I am pursuing research in the area of quality initiatives likelean. I want to know the various sub parameters that affect a company’s financial, operational, competitive and employee performance. Do you know from where can I access such metrics?

]]> Comment on Compliance – A Driver for Business Process Management and Improvement? by david k waltz http://blog.ssqi.com/2011/10/27/compliance-process-management-process-improvemen/comment-page-1/#comment-4910 david k waltz Fri, 28 Oct 2011 20:37:38 +0000 http://blog.ssqi.com/?p=1008#comment-4910 That is a great point - policies are intentions, not results. Results can be very different. That is a great point – policies are intentions, not results. Results can be very different.

]]>